Director of Ecosystem Operations

Company Description

Lyra Capital is a founder-focused investment fund that backs early-stage and growth-stage companies with capital, talent, and an extensive network. The firm provides access to more than 2,400 startups supported by leading investors such as Peter Thiel, Kleiner Perkins, Neo, Y Combinator, Sequoia, a16z, Accel, General Catalyst, and Lightspeed. Lyra Capital’s portfolio spans multiple sectors and stages, including pre-seed, seed, and Series A companies across software, AI, robotics, and emerging technologies. With offices in Sydney, Melbourne, and San Francisco, the firm operates globally while maintaining a strong presence in key innovation hubs. Team members join a fast-paced environment that closely collaborates with founders and leading venture ecosystems worldwide.

Role Description

The Director of Ecosystem Operations is a full-time, remote role responsible for designing, optimizing, and overseeing operational processes that support Lyra Capital’s portfolio companies and broader founder ecosystem. This role manages day-to-day coordination of ecosystem programs, including founder support initiatives, talent networks, and partner relationships, ensuring seamless delivery and high-quality service to startups. The Director will develop and monitor operational KPIs, manage budgets for ecosystem initiatives, and analyze performance data to improve efficiency and impact. The role involves leading cross-functional teams, collaborating with investment and platform colleagues, and maintaining strong communication with portfolio founders and external stakeholders. The Director will also identify gaps in ecosystem services, propose new programs, and drive continuous improvement in how Lyra Capital supports founders globally.

Qualifications

• Candidates should possess strong Operations Management skills, including process design, workflow optimization, and program execution.
• Candidates should possess solid Analytical Skills to interpret data, track KPIs, and make evidence-based operational decisions.
• Candidates should possess effective Team Management capabilities, including leadership, mentoring, and cross-functional collaboration.
• Candidates should possess experience in Budgeting, financial planning, and cost management for ecosystem or platform initiatives.
• Candidates should possess a high standard of Customer Service skills, with a focus on supporting founders, partners, and internal stakeholders.
• Additional beneficial qualifications include experience in venture capital or startup operations, excellent written and verbal communication, and the ability to work independently in a remote, globally distributed team.
• A bachelor’s degree in business, finance, operations, or a related field is preferred; advanced degrees or equivalent experience in high-growth environments are an advantage.