ABOUT US
Plug and Play Tech Center (PnP) is the world’s largest open innovation platform, bringing together startups, investors, and corporations to drive the future of technology. With 65+ offices worldwide, 550+ corporate partners, and 2000+ investments, we empower enterprises to accelerate their innovation journey through curated startup engagements, pilot projects, and strategic partnerships.
ROLE OVERVIEW
We are seeking an Innovation Manager to own, manage, and grow a portfolio of corporate accounts and limited partners. You will serve as the lead strategic advisor for your partners, helping define innovation strategies, facilitating startup collaboration, and ensuring long-term satisfaction and retention. This role blends strategy consulting, client relationship management, and program delivery at the intersection of enterprise innovation and the startup ecosystem.
KEY RESPONSABILITIES
- Account Ownership & Relationship Management
- Own, manage, and grow the enterprise ecosystem, serving as their primary relationship manager.
- Build trust and long-term engagement by proactively managing accounts through regular meetings, stakeholder mapping, and executive engagement.
- Lead executive business reviews, delivering tailored content, substantive value, and actionable outcomes.
- Own key retention metrics (e.g., GDR, NDR), proactively identify churn risks, and partner with internal teams to mitigate them.
- Identify cross-sell opportunities and collaborate with the Sales team to expand engagement and revenue.
- Innovation Strategy & Advisory
- Conduct discovery sessions with partners to assess strategic goals, innovation priorities, and business challenges.
- Define and implement innovation strategies through consulting activities such as strategy and ideation workshops.
- Advise on market trends, technology shifts, and startup ecosystems relevant to partner business needs.
- Design and deliver tailored advisory sessions with curated startup introductions and actionable recommendations.
- Capture and communicate key findings through post-session reports, presentations, and executive communications.
- Share partner insights with Ventures and Programs to shape Plug and Play’s roadmap and offerings.
- Ecosystem Engagement & Program Delivery
- Collaborate with Ventures, Program, and Operations teams to identify relevant startups, emerging technologies, and industry trends.
- Facilitate and moderate partner-facing sessions, ensuring high-quality engagement and outcomes.
- Represent Plug and Play at industry events, conferences, and showcases to strengthen relationships and brand presence.
- Success Metrics
- Within the first 12–18 months, success in this role will be measured by:
- Account Growth & Retention: Achieving strong GDR/NDR targets and building multi-year trust with assigned corporate partners and limited partners.
- Innovation Impact: Delivering measurable outcomes for partners (e.g., pilots launched, proof-of-concepts completed, adoption of new technologies).
- Executive Engagement: Leading executive business reviews that demonstrate strategic value and drive actionable next steps.
- Ecosystem Connectivity: Increasing partner participation in startup engagements, industry events, and cross-vertical opportunities.
- Revenue Expansion: Identifying and supporting cross-sell opportunities that generate incremental revenue in collaboration with the Sales team.
- Thought Leadership: Producing high-quality reports, presentations, or workshops that position Plug and Play as a trusted innovation advisor.
WHAT WE OFFER
- The opportunity to work at the forefront of global innovation with top corporations and startups.
- A fast-paced, international environment with career growth opportunities.
- Access to Plug and Play’s worldwide network of entrepreneurs, investors, and corporate leaders.
QUALIFICATIONS
- 2+ years of experience in consulting, innovation, account management, or customer success, specifically with enterprise clients.
- Proficiency in managing retention metrics and conducting executive business reviews.
- Strong interpersonal, organizational, time-management, and prioritization skills.
- Self-motivated, analytical, ambitious, entrepreneurial, and highly curious about emerging technologies.
- Ability to multitask effectively in a dynamic and fast-growing environment.
- Solid understanding of corporate innovation, emerging technology trends, and startup ecosystems.
- Excellent facilitation, presentation, and communication skills, with comfort engaging senior executives.
- Strong analytical and problem-solving abilities, capable of translating insights into action.
- An entrepreneurial mindset with a focus on efficient execution.
- Even if you don't meet every requirement, we encourage you to apply. We are looking for individuals who are driven, curious, and eager to learn.