I build the operating infrastructure that helps leaders make better decisions and teams deliver. My experience spans more than a decade across startups, higher education and global marketing, giving me an understanding of both customer needs and the systems behind execution. At DANG World, I managed up to 11 people, set objectives and coached a multidisciplinary team. I designed and built The Learning Lounge’s podcast operations infrastructure, including structured records, workflow logic, quality checks, and approval handoffs. At Northeastern University, I led Toronto academic operations across multiple programs; team course-planning improvements contributed to 21% fewer cancelled sections and 91% fewer low-enrolment sections compared with the prior spring term. I also led a five-person team to launch a student-facing chatbot MVP with analytics to solve for communications gaps across the institute. Earlier global client work developed my strengths in client relationships, commercial delivery and cross-market coordination. I believe great systems create great outcomes. I’m interested in strategic operations and innovation-program roles where I can collaborate across functions, explore practical uses of AI, and build support that evolves as organizations grow.
Experience
VP, Strategic Operations and Innovation
DANG WorldJan 2026 – Aug 2026
Managed a multidisciplinary startup team of up to 11 across operations, project management and creative production. Set objectives, coached team members and reviewed delivery performance. Established intake, approval, quality-control and reporting workflows with documented ownership and handoffs. Designed and built The Learning Lounge’s Airtable operations infrastructure, creating structured records and workflow logic for trigger-based routing, review queues and approval handoffs across long- and short-form production. Led delivery of a $1M client mandate. Established Nex Playground workflows and governance and managed TikTok, Instagram and YouTube delivery from January to March 2026, contributing to a broader campaign reporting 162M+ impressions.
Strategic Advisor (Fractional)
DANG WorldJan 2025 – Dec 2025
Fractional strategic advisory engagement with DANG World from January to December 2025, preceding my January 2026 appointment as VP, Strategic Operations and Innovation.
Assistant Director, Academic Operations
Northeastern UniversityNov 2023 – Jan 2026
Led academic operations for Northeastern’s Toronto programs, aligning Associate Deans, program leads, advising, faculty and campus teams on enrolment planning, course capacity and student-support priorities. Improved faculty procedures and Smartsheet course-readiness workflows; contributed to team planning improvements associated with 21% fewer cancelled sections and 91% fewer low-enrolment sections compared with the prior spring term. Used student feedback and enrolment data to guide service improvements, handling sensitive student information with discretion. Coordinated the response to registration-related disruption and documented impacts for leadership; the wider response included temporary sections and 200+ student transfers. Mentored colleagues and collaborated with HR on part-time faculty hiring.
Student Assistant, Office of Global Services
Northeastern UniversityNov 2022 – Oct 2023
I supported the Office of Global Services in delivering student-facing administrative services and coordinating operational activities. I contributed to stakeholder communication, issue tracking and service improvements within the university environment.
Account Director (Contract)
AV CommunicationsMar 2022 – Jun 2022
I directed strategic planning and multicultural marketing for BMO, Western Union and Diageo while managing an $800K account portfolio. I developed omnichannel roadmaps integrating digital, social and experiential initiatives, and advised executive leadership on brand strategy and audience segmentation.
Senior Account Manager
VCCPFeb 2019 – Jul 2021
I led integrated global campaigns for Shell, Cathay Pacific and Johnson & Johnson across a $3.6M annual scope, including Shell rebranding and cross-market delivery. I secured three new client accounts and facilitated knowledge sessions aligning 15 regional teams on campaign strategy and delivery practices. I also coordinated client qualification, onboarding and risk/compliance approval handoffs for Shell Lubricants projects.
Digital Account Manager
Wishbone Digital GroupMar 2017 – Feb 2019
I managed a $300K APAC client portfolio and the full digital project lifecycle, including estimates, budgets, statements of work, scope changes, technology vendors and web analytics. I coordinated client delivery across digital projects while managing commercial and operational requirements.
Product Manager
ActiV TechnologiesSep 2016 – Mar 2017
I led the go-to-market strategy and launch of a mobile application. I supported the launch with data-informed social campaigns designed to build awareness and engagement.
Client Servicing Executive
TBWASep 2013 – Aug 2016
I managed global marketing initiatives for Standard Chartered Bank, leading product launches and integrated category campaigns. I coordinated client servicing and campaign delivery across stakeholders and marketing channels.
Education
Doctoral studies in Higher Education Administration, Higher Education Administration
Doctoral studies in Higher Education Administration; degree not completed.
Master’s in Project Management, Project Management
Sep 2021 – Apr 2023
Bachelor’s in Arts Management, Arts Management
Aug 2008 – Jul 2011
Skills
Languages
- English
- Native or bilingual proficiency