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JE

Jacob Eichorn

Chief Technology Officer specializing in sovereign cloud, enterprise AI, and defense technology

Denver, United StatesActively looking

I am a technology executive and builder with more than 20 years of experience leading enterprise modernization, secure cloud engineering, cybersecurity, and AI/ML innovation across federal, defense, healthcare, and large-scale enterprise environments. As Chief Technology Officer of Vault Cloud US, I lead the U.S. buildout of a sovereign, IL6-aligned cloud platform for DoD, Intelligence Community, defense industrial base, and AUKUS mission partners. I define technology roadmaps, architecture, accreditation strategy, engineering governance, trusted software supply chains, and strategic integrations. I am also Co-Founder and Chief Strategy Officer of GlyphMind, where I shape corporate strategy, product vision, commercialization, strategic partnerships, and go-to-market execution for an autonomous reasoning platform focused on cybersecurity and mission-critical environments. Previously, I led strategy and innovation, customer success, DevSecOps, cloud migrations, and high-value government programs, including work that reduced VA tooling costs by $42 million, administrative costs by $18.5 million, and cloud operating expenses by more than $50 million annually. I bring a combination of executive leadership, technical strategy, operational discipline, and business acumen. I have built high-performing organizations, managed multimillion-dollar budgets and complex portfolios, and delivered secure, resilient, scalable solutions from concept through enterprise deployment.

Experience

G

Co-Founder & Chief Strategy Officer

GlyphMind

Jan 2025 – Present

Washington D.C., United StatesFull time

I define GlyphMind’s corporate strategy, product vision, positioning, and go-to-market execution for an autonomous reasoning platform focused on cybersecurity and mission-critical environments. I lead strategic partnerships, investor engagement, commercialization, pricing, and market expansion while aligning product, engineering, AI, and cybersecurity teams with customer needs and emerging threats. I guide development of explainable AI capabilities including behavioral drift detection and Living-off-the-Land attack detection.

Corporate StrategyProduct StrategyGo-to-Market StrategyAutonomous ReasoningExplainable AIArtificial IntelligenceCybersecurityBehavioral Drift DetectionLiving-off-the-Land (LOTL) Attack DetectionStrategic PartnershipsInvestor RelationsCommercializationPricing StrategyMarket Expansion
VC

Chief Technology Officer

Vault Cloud US

Jan 2025 – Present

Washington D.C., United StatesFull time

I serve as the founding CTO responsible for designing, architecting, and delivering Vault Cloud’s first U.S. region, a sovereign, IL6-aligned IaaS platform for DoD, Intelligence Community, and defense industrial base customers. I lead U.S. engineering, accreditation, architecture, compliance, hardware/software design, ATO strategy, contractor management, and AUKUS interoperability. I established the technology roadmap, engineering governance, secure software supply chain strategy, trusted attestation models, and U.S. engineering organization.

Sovereign CloudIaaSCloud ArchitectureEnterprise ArchitectureAI StrategyCybersecurityCloud SecurityIL6ATO StrategyComplianceEngineering LeadershipTechnology StrategySecure Software Supply ChainTrusted AttestationAUKUS InteroperabilityStrategic PartnershipsTechnical Due Diligence
S

Senior Manager, Customer Success

ServiceNow

Jan 2024 – Jan 2025

Santa Clara, CA, United StatesFull time

I supported a portfolio of federal customers with a cross-functional team focused on accelerating time to value and improving customer outcomes. I increased annual renewal ACV across the federal portfolio by an average of 10% and reduced customer escalations across federal healthcare accounts by 25%. I created actionable CSAT surveys to improve retention and supported pre-sales activities for the Impact Program to increase customer ROI.

Customer SuccessFederal GovernmentAccount ManagementCustomer RetentionRenewal ManagementCSATPre-SalesROI AnalysisServiceNow
EH

Senior Director, Strategy & Innovation

Elevance Health

Jan 2022 – Jan 2024

Indianapolis, IN, United StatesFull time

I established Elevance Health’s Strategy and Innovation function, built the team from the ground up, managed 12 direct reports, and oversaw a $5.2 million budget. I converted a projected $13 million budget shortfall into a $990,000 net positive with a projected $20 million surplus, increased Agile maturity from 5% to 60% of the company, and reduced product deployment time by 35%. I also created a Hybrid Shared Services model, cut project cycle time from 140 to 68 days, and migrated three business units onto ServiceNow.

Strategy & InnovationTeam LeadershipBudget ManagementAgileAgile TransformationServiceNowShared ServicesPortfolio ManagementProject ManagementDigital TransformationProcess ImprovementIT Service ManagementPPM
UD

Director of DevSecOps Tools Organization

U.S. Department of Veterans Affairs

Jan 2021 – Jan 2022

Austin, TX, United StatesFull time

I oversaw the Department of Veterans Affairs’ DevSecOps tool suite, leading 18 direct reports and defining the enterprise tooling pipeline. I reduced tooling costs by $42 million and administrative costs by $18.5 million through tool rationalization and strategic planning. I led development of the VA DevSecOps tools portal, presented rollout strategies to the SES Digital Transformation Council, established the VA’s first fully managed service contract, and coordinated product-team migration to the DevSecOps model.

DevSecOpsToolchain ManagementTool RationalizationCloud GovernanceEnterprise ArchitectureTeam LeadershipCost ReductionContinuous IntegrationContinuous DeliveryService ManagementContract ManagementDigital TransformationOrganizational Change
UD

Chief Information Technology / Program Manager Supervisor

U.S. Department of Veterans Affairs

Jan 2020 – Jan 2021

Austin, TX, United StatesFull time

I led the Caregiver Records Management Application Secretary of Veterans Affairs Certification implementation process required by the MISSION Act. I managed 8–10 concurrent projects valued between $25 million and $250 million while leading 10 direct reports and 40 contractors. I transitioned the VA from IBM Cloud to AWS Cloud in three months, reducing annual costs from $112 million to more than $60 million, improved ServiceNow reporting policies, and received the Secretary of Veterans Affairs Award and a Special Commendation Award.

Program ManagementIT LeadershipAWSIBM CloudCloud MigrationServiceNowCost OptimizationProject Portfolio ManagementContractor ManagementComplianceCertificationMISSION Act
UD

Information Technology Project Manager

U.S. Department of Veterans Affairs

Jan 2019 – Jan 2020

Austin, TX, United StatesFull time

I managed multiple concurrent VA technology projects valued between $25 million and $80 million while leading eight direct reports. I consolidated fragmented development teams and transitioned deployments from Waterfall to a CI/CD structure. I led the My HealtheVet migration from IBM Terremark to AWS, generating average monthly savings of $250,000, and reduced monthly operating expenses from $350,000 to approximately $100,000 through data analysis and cost optimization.

IT Project ManagementAWSIBM TerremarkCloud MigrationCI/CDContinuous IntegrationContinuous DeliveryAgileTeam LeadershipCost OptimizationData AnalysisWaterfallMy HealtheVet
K

Information Technology Project Manager

KGS

Apr 2017 – Jan 2019

Austin, TX, United StatesFull time

I worked as an Information Technology Project Manager, managing technology initiatives and supporting project delivery. The resume does not provide additional responsibilities, achievements, or dates for this role.

IT Project Management
EC

Consultant

Eichorn Consulting

Jan 2017 – Dec 2020

Austin, TX, United StatesFreelance

I worked as a Consultant, providing project and business support to clients. The resume does not provide additional responsibilities, achievements, or dates for this role.

ConsultingProject Management
IH

Operational Project Manager (Consultant)

Intiva Health

Aug 2016 – Apr 2017

Austin, TX, United StatesContractOn-site

I worked as an Operational Project Manager consultant, supporting project execution and operational delivery. The resume does not provide additional responsibilities, achievements, or dates for this role.

Project ManagementOperations Management
AI

Project Manager

AllClear ID

Jul 2015 – Aug 2016

Austin, TX, United StatesFull time

I worked as a Project Manager, supporting the planning and delivery of organizational initiatives. The resume does not provide additional responsibilities, achievements, or dates for this role.

Project Management
PC

Project Manager

Parsons Corp.

Jan 2012 – Jul 2015

Austin, TX, United StatesFull time

I worked as a Project Manager, supporting the planning and execution of project initiatives. The resume does not provide additional responsibilities, achievements, or dates for this role.

Project Management
PC

Senior Project Controls Engineer

Parsons Corp.

Jul 2010 – Jan 2012

Annapolis, MD, United StatesFull timeOn-site

I worked as a Senior Project Controls Engineer, supporting project controls and delivery activities. The resume does not provide additional responsibilities, achievements, or dates for this role.

Project ControlsProject Management

Education

FS
FROSTBURG STATE UNIVERSITY

Bachelor of Science (B.S.), Business Management, Business Management

MS
MOUNT SAINT MARY’S UNIVERSITY

Masters Business Administration, Project Management (M.B.A.), Project Management

Skills

Executive leadershipTechnology strategyAI strategySovereign cloudEnterprise architectureProduct strategyCybersecurityCloud strategyStrategic partnershipsDigital transformationDevSecOpsComplianceOperational leadershipPortfolio managementTeam leadershipChange managementInnovationGo-to-market strategyCloud architectureArtificial intelligenceMachine learningAWSMicrosoft AzureGoogle CloudOpenStackKubernetesDockerGitLabGitHubTerraformAnsibleServiceNowSplunkMicrosoft 365Microsoft Power PlatformCI/CDAgile transformationProgram managementProject managementBudget managementCustomer successInvestor engagementCommercializationStrategic planning

Languages

English
Native or bilingual proficiency