I am an experienced Business Manager and Operations professional with more than 10 years of expertise across education, administration, executive support, customer service, HR coordination, and business operations. I currently lead the day-to-day operational, administrative, and compliance functions of an independent school while supporting the Headteacher and Senior Leadership Team. My experience includes safeguarding, health and safety, school compliance, governance, finance administration, recruitment support, stakeholder communication, records management, and executive assistance. I am highly organised, proactive, approachable, and skilled at creating efficient systems that support staff, children, families, and wider stakeholders while maintaining professionalism and confidentiality. As Deputy Designated Safeguarding Lead, I support statutory safeguarding responsibilities and record keeping. I also bring experience in customer operations, KPI reporting, process improvement, staff training, diary management, event coordination, and front-of-house leadership across education, childcare, hospitality, beauty, and retail environments.
Experience
Business Manager
The New SchoolJan 2025 – Present
I lead the school’s daily operational, administrative and compliance functions, supporting the Headteacher and Senior Leadership Team. I coordinate HR administration, recruitment, onboarding, safeguarding as Deputy Designated Safeguarding Lead, health and safety, contractors, communications, governance documentation and financial administration. I maintain confidential records and school systems, including Arbor MIS, and am currently training in Bromcom MIS.
Private Childcare Provider
Private Childcare ProviderJan 2022 – Present
I provide high-quality childcare for private families, ensuring children’s wellbeing, safety and development. I build strong relationships with parents through clear communication and professionalism, maintain routines and support learning activities.
Customer Happiness Manager & Consultant
Mamamade & Pots for TotsFeb 2022 – Apr 2024
I managed customer operations across email, telephone and live chat, produced operational reports and KPI analysis, and supported process improvements to increase customer satisfaction. I also assisted with staff training and operational efficiency initiatives.
Office Administrator / Assistant Manager
Paul Edmonds London Hair & BeautyJan 2018 – Sep 2023
I provided administrative and executive support to senior management, managing diaries, appointments, client communications and cross-department meetings. I maintained confidential records, built client relationships, supported recruitment and staff training, and contributed to business development and operational improvements.
Assistant Manager & Patient Coordinator
Nova Aesthetic Clinic MediSpaJan 2017 – Jan 2018
I managed front-office administration and patient coordination in a busy clinical environment. I supported recruitment administration, managed cash handling, reporting and banking, produced weekly reports for senior management, and delivered exceptional customer service.
Front of House Supervisor
Fresh Lifestyle AVEDA UKJan 2016 – Jan 2017
I supported daily business operations, managing administration, stock control and banking while ensuring health and safety compliance. I liaised with Head Office and supervised and trained staff.
Assistant Front of House Manager
Equity Point Hotel LondonJan 2014 – Jan 2016
I supported the management of daily hotel operations, organised staffing rotas and workforce planning, and maintained administrative and financial records. I coordinated front-office operations within a 700-bed hotel, ensured health and safety compliance, and delivered excellent customer service in a high-volume environment.
Education
Business & Management
Australia
Diploma in Foreign Languages and Literature
80/100
Italy
Skills
Languages
- Italian
- Native or bilingual proficiency
- English
- Full professional proficiency
- Spanish
- Limited working proficiency