I am a product strategy and operations leader with 15 years of experience scaling digital products, subscriptions, and ecommerce marketplaces. I bring proven frameworks for decision making, program management, and operational excellence to turn ambiguity into execution. At Wish.com, I led strategy, program management, and product operations that delivered 20% year over year growth for a $1.5B marketplace. I also spearheaded AI initiatives that reduced costs by $1.5M and improved fraud detection, customer support, and checkout performance. I advise executive teams as a trusted partner, including managing a $100M OpEx budget, building strategy and board decks, running All Hands, and strengthening team culture while enabling roadmap prioritization. Earlier, I boosted customer acquisition by 50% in 90 days at Stitch Fix and led digital product launches at the Washington Post that reached 20M monthly actives. I am excited to lead cross-functional execution and scale workflows with measurable outcomes, combining product thinking, financial modeling, due diligence, and hands-on operational rhythm.
Experience
Consultant
Self-employedJan 2024 – Present
I advise early-stage and growth companies on market positioning, product launches, and go-to-market strategy across edtech, media, and healthcare. I also serve as a Venture Fellow with VC Lab, connecting with emerging founders and building an investor network.
Chief of Staff
Wish.comApr 2022 – Jun 2023
I led strategic planning, program management, and product operations supporting the company’s post-IPO business transformation, enabling more than 100 product launches and 20% marketplace growth. I spearheaded AI initiatives in product and operations, driving $1.5M in cost savings, and advised the Chief Product Officer while directing a $100M OpEx budget and 300-person organization.
Director Product Operations
Stitch FixOct 2021 – Apr 2022
I oversaw Product operations to implement a consistent operating rhythm using OKRs, MBRs, and demand forecasting. I drove operational improvements that boosted customer acquisition by 50% within 90 days. I also created board materials to align C-suite and board stakeholders on product strategy and investment plans.
Manager Strategy and Operations
Cengage EdtechJan 2017 – Nov 2019
I led strategic initiatives including designing a freemium model for a $10M e-library, supporting M&A due diligence, and driving transformation change management toward digital. These efforts contributed to reaching 1M subscribers and $100M revenue within two years. I translated complex business analysis into practical execution plans across stakeholders.
Director Digital Products
Washington PostSep 2010 – Mar 2016
I led a 20-member product team to launch mobile and video apps, grow digital subscriptions, and expand into online classifieds, startup ventures, and partnership deals. I helped drive 20M monthly active users and supported $5M in business development plus $30M in revenue. I focused on product strategy, team execution, and stakeholder alignment to deliver new offerings and growth.
Consultant
Deloitte ConsultingMar 2007 – Jul 2008
I designed and launched a case management system for Pennsylvania health services, partnering with stakeholders to deliver the operational workflow needed for the program. I supported large-scale rollout, enrolling 2M customers. I focused on turning requirements into a working system that improved health-services execution.
Software Developer
Progressive InsuranceMar 2002 – Mar 2007
I built a service-oriented software program to automate insurance products, improving how teams delivered and managed insurance workflows. My work reduced time to market by 80%. I concentrated on building reliable, reusable components that supported faster product delivery.
Education
MBA, Business
2010 – Present
MS, Computer Science
2002 – Present
BS, Chemical Engineering
1999 – Present
Skills
Languages
- English
- Full professional proficiency