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Asma Abbas

Senior Operations Coordinator, Program Coordinator

United Arab EmiratesActively looking

Experience

T

Sr. Operations Coordinator, Global Business Operations

Techstars

Jan 2026 – Aug 2026

Full time

I built a company-wide AI-driven Founder Sentiment dashboard, creating the organization’s first shared source of truth for founder feedback. I served as the subject matter expert for the in-house Application Management System (AMS), documented the system, and led training for new hires. I also reduced Wistia licensing costs by approximately $10,000 annually and led end-to-end onboarding through a centralized Notion New Hire Hub.

AI-driven sentiment analysisFounder feedbackDashboard developmentApplication Management System (AMS)DocumentationTrainingSoftware licensing optimizationOnboardingNotion
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Operations Coordinator, Global Business Operations

Techstars

Jan 2024 – Dec 2025

Full time

I built the company’s first company-wide NPS founder-feedback dashboard with AI-driven sentiment analysis and led the Tettra-to-Notion knowledge migration. I co-developed the Accelerator Playbook, established a Best Practices Library, redesigned the retrospective process, and reduced team 1:1 support demand by approximately 90% through centralized Notion and Slack support. I also launched the Peer-Mentor Program and supported operations across more than 15 global accelerator programs.

NPSFounder feedbackAI-driven sentiment analysisDashboard developmentTettraNotionKnowledge migrationProcess designAccelerator PlaybookDocumentationSlackPeer mentoringProgram operations
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Operations Coordinator EMEA/APAC, Accelerator Operations

Techstars

Nov 2021 – Dec 2023

Full time

I provided centralized operational support to 14 accelerator program teams across EMEA and APAC, enabling consistent program delivery. I administered founder surveys across six annual program terms and redesigned the mid-program survey process, reducing setup time by 60%. I also managed global swag sourcing, inventory, and distribution, onboarded program associates and contractors, and developed the Associate Handbook.

Accelerator operationsProgram deliverySurvey administrationFounder feedbackProcess redesignSourcingInventory managementOnboardingSystems accessDocumentation
T

Lead Associate, Techstars Hub71 Accelerator

Techstars

Oct 2020 – Oct 2021

Abu Dhabi, UAEFull time

I led program operations for a 13-week virtual accelerator in partnership with Hub71 Abu Dhabi. As Interim Program Manager, I facilitated startup selection, mentorship sessions, ecosystem engagements, investor and founder activities, and demo day. I also supported the launch and operational setup of Techstars Riyadh in partnership with MCIT and RAED Ventures.

Program operationsVirtual accelerator deliveryStartup selectionMentorship coordinationEcosystem engagementInvestor relationsFounder engagementDemo dayProgram launch
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Operations Associate, Techstars Dubai

Techstars

Dec 2018 – Apr 2019

Dubai, UAEFull time

I managed operations and logistics for an in-person 13-week accelerator program in partnership with GINCO Investments. I coordinated mentor and investor meetings, founder workshops, and demo day activities to support effective program delivery.

Program operationsEvent logisticsMentor coordinationInvestor coordinationFounder workshopsDemo day
LC

Content and Community Lead

LUMS Center for Entrepreneurship

Jul 2014 – Feb 2017

Lahore, PakistanFull time

I planned and executed a four-month incubation curriculum for early-stage startups across seven cohorts, coordinating program activities and founder support. I supported startup sourcing, application screening, and interviews, while managing the Center’s website, social media, marketing collateral, publications, and documentation. I also led founder and alumni engagement, mentor and investor relationships, and community-building initiatives.

Incubation programsCurriculum planningProgram coordinationFounder supportStartup sourcingApplication screeningInterviewsWebsite managementSocial mediaMarketing communicationsCommunity buildingMentor relationsInvestor relations
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Assistant Team Lead Content

Sofizar/ConstellationCK

Jan 2011 – Jul 2014

Full time

I led onboarding for new-hire content writers and interns and managed an offsite team of content writers. I performed quality control and trained new hires on the company’s in-house Content Management System.

Team leadershipOnboardingContent writingRemote team managementQuality controlContent Management SystemsTraining
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SEO Content Writer

Sofizar/ConstellationCK

Dec 2008 – Dec 2010

Full time

I produced SEO-focused web content and served as a content editor, ensuring written materials met editorial and search optimization requirements.

SEO writingWeb contentContent editingEditorial review

Education

UD
U.S. Department of State

IVLP Fellow

2016 – Present

UO
University of the Punjab Lahore

Masters in Information & Operational Management, Information & Operational Management

2013 – Present

Skills

Program operationsProgram deliveryProcess designProcess optimizationProgram coordinationKnowledge managementSystems managementData managementCross-functional collaborationProgram launchesAccelerator operationsFounder experienceWorkflow standardizationDocumentationOperational onboardingSurvey administrationFeedback analysisAI-driven sentiment analysisApplication management systemsKnowledge management systemsCRM managementTeam coordinationCommunity buildingMentor relationship managementInvestor relationship managementContent managementSEO content writingQuality controlTraining and developmentCost reductionStrategic planningNotionAirtableTettraAsanaSurveyMonkeyTypeformFilloutF6SSalesforceMailchimpFreshDeskContentfulWordPressWistiaThinkificCanva

Languages

English
Full professional proficiency