I am a Business Operations leader with 7+ years building and scaling teams in high-growth companies. As Chief of Staff, I build operating systems, lead cross-functional execution, and drive founder-level decision support with clear metrics and accountable follow-through. Most recently, at Eagle Telemedicine, I led strategic operations across analytics, operating models, and executive reporting. I improved physician onboarding satisfaction by 23% and reduced ramp-up time by 18%, built Power BI physician performance systems to reduce coverage gaps by 24%, and developed capacity forecasting that cut unfilled shifts by 15%. I also rebuilt the physician incentive model using AI-powered analytics, staying 12% under budget and improving payout accuracy. Before that, at MyCaptain, I partnered with finance to manage a $4M budget, enabling better cash flow visibility and resource allocation. I developed investor decks and coordinated due diligence to secure $4.7M in pre-series A funding, built a corporate relations engine delivering 500+ employer partnerships and 1,200 student placements in 11 months, and scaled operations from 55 to 250 through large-scale recruitment. I am drawn to roles where strategy turns into repeatable execution systems that deliver measurable outcomes.
Experience
MBA Operations Intern (Strategic Ops & Analytics)
Eagle TelemedicineFeb 2025 – Dec 2025
Led 4 key strategic operations initiatives across analytics, operating models, and executive reporting for the leadership team. Improved physician onboarding using survey-driven insights, raising satisfaction by 23% and reducing ramp-up time by 18%. Built physician performance systems in Power BI to improve staffing visibility and reduce coverage gaps by 24%, and developed capacity forecasting that reduced unfilled shifts by 15%. Rebuilt the physician incentive model using AI-powered analytics, staying 12% under budget while improving payout accuracy.
Chief of Staff (Founders Office | Founder Enablement & Execution )
MyCaptainJan 2022 – Aug 2023
Partnered with finance to manage a $4M budget, improving cash flow visibility, resource allocation, and cross-organization execution. Developed investor decks and coordinated due diligence with external stakeholders, securing $4.7M in pre-series A funding. Built and scaled corporate relations to secure 500+ employer partnerships and 1,200 student placements in 11 months, and launched an offline School for New Age Careers with 2 centers opened in 60 days generating $20K/month revenue. Owned founders’ strategic planning and GTM cadence to drive executive decision support and accountability.
Sr. Operations Manager
MyCaptainJul 2020 – Jan 2022
Spearheaded HubSpot CRM and led change management, replacing manual sheets and improving data accuracy by over 50%. Established org-wide OKRs and executive dashboards, driving process optimization and improving execution consistency by 15%. Scaled the team from 55 to 250 in 2 years through 300+ recruitment and sourcing events, and piloted international expansion in Dubai by launching MVP programs that validated demand and scaled entry across 20 countries.
Business Operations Manager
MyCaptainJul 2019 – Jul 2020
Led a 50-member sales and operations team, achieving 105% target attainment and delivering $2.18M in annual revenue. Systemized cross-team business operations workflows, improving operational efficiency and increasing productivity by 35%. Revamped revenue operations and conversion workflows, doubling per-member revenue to $3,500 through efficiency gains, and introduced new sales and marketing tools to streamline execution and improve productivity by 20% across regions.
Business Development and Team Leader Sales
MyCaptainJun 2018 – Jul 2019
Executed a national university campaign across 90 campuses, delivering $54.5K revenue in 2 months with an 11x ROI. Created a new pricing model using customer insights and stakeholder alignment, increasing average transaction by 3.5x. Engineered early sales processes and workflows to improve forecasting accuracy by 30% and accelerate decision-making.
Key Account Manager
MyCaptainDec 2017 – Dec 2018
Outperformed quarterly targets by 50% through structured pipeline management and performance tracking using Excel. Operationalized a national ambassador program, building a scalable acquisition engine that delivered 35% PAT at scale. Defined campus go-to-market strategy using segmentation and demand planning, improving lead quality by 25%.
Education
Masters of Business Administration, Masters in Supply Chain Management
Aug 2023 – Dec 2025
GPA 3.7
Leadership : President, Project Management Club; Co President, IMS Student Leadership Council; Strategy Lead, Product Base Club
Skills
Languages
- English
- Full professional proficiency