At TinySeed, we help SaaS founders grow faster by giving them the funding, community, and mentorship they need. Through our B2B SaaS accelerator, we’ve invested in over 200 startups — and we’ve recently launched the SaaS Institute, a new program focused on mentoring and coaching SaaS founders with $1M+ in annual revenue.
With that growth, we’re hiring a Founder Success team member to help run the day-to-day of this program and deliver an exceptional experience to the founders we serve.
This is a full-time, remote position, with occasional in-person company retreats.
What You’ll Be Doing
We’re looking for someone passionate about helping founders and providing the best experience possible. You'll be the first point of contact for founders in our SaaS Institute program — coordinating schedules, managing communication, and helping things run smoothly behind the scenes. You'll also play a key role in growing the program and improving the experience over time.
You’ll be working with (and reporting to) TinySeed’s Head of Product, and working closely with mentors, founders, and the rest of the TinySeed team.
This is not a passive community management role — it’s a hands-on program operations role where you help keep founders engaged, supported, and moving forward. You’ll be expected to notice when things are slipping, follow up proactively, and help ensure the program delivers on its promises. Over time, this role may also take on broader responsibility for founder engagement across TinySeed and MicroConf programs, helping ensure founders feel connected, supported, and active throughout their experience.
Day-to-day responsibilities include:
Managing communications with founders, mentors, and guests across Slack, email, and social channels
Scheduling mentor sessions, monthly calls, and office hours
Guiding new founders through onboarding and orientation
Answering (and escalating) questions from prospective applicants as part of the sales process
Ensuring founders stay on track with program expectations around communication and accountability, and proactively following up when engagement drops or commitments are missed
Collaborating with the Accelerator team to support shared initiatives and operations
Co-planning small-group retreats for founders, mentors, and investors — including scheduling, logistics, and participant communications, in coordination with our in-house event planner
Supporting small-group programs (such as masterminds) by helping coordinate schedules, communications, and ongoing participation
Helping maintain healthy engagement in private founder spaces by encouraging participation, surfacing questions, and connecting founders with relevant people or resources
An Overview of Your First 90 Days
Join weekly team calls and get up to speed on how TinySeed operates
Introduce yourself to current founders in our Slack communities
Meet and build relationships with SaaS Institute mentors and coaches
Assist the Head of Product and Accelerator Program Director in facilitating Q&A calls with mentors and listening in on mastermind calls
Read through current documented processes and brainstorm what else we could/should add to help the program run more smoothly
Identify at least 2–3 concrete improvements to how the program runs and help implement them
Skills Needed for This Role
We’re a small team wearing many hats. The ideal person for this role will have a strong interest in working in the startup and venture capital space, a great eye for detail, and a passion for building and running repeatable systems and processes.
You’ve run complex, multi-stakeholder projects where details, deadlines, and follow-ups mattered, and you’re comfortable taking ownership when something needs to move forward.
This position includes a large amount of calendaring and schedule management, so you must be comfortable with managing complex schedules.
You can work autonomously and have strong attention to detail. This role involves a lot of founder-facing written communication (Slack, email, newsletters, program updates), so clear, warm, and professional writing is essential.
You have experience working with online tools such as GSuite, Zapier, and web-based CRMs. In general, you can find and work with the right tool for the right problem.
You notice problems early and take action without waiting to be asked, and you’re comfortable looping in leadership when something doesn’t feel right.
You’re comfortable working with online communities or group-based programs and understand what keeps members engaged over time.
If this sounds like something you would be interested in, we’d love to have a conversation!
What This Role Can Do For You
If you love working with founders and want to make a meaningful impact on their success, this is the role for you. You’ll be joining a small, remote team where you can take ownership, move fast, and shape the future of a growing program.
As the program grows, there may be opportunities to take on broader ownership of founder experience across multiple TinySeed and MicroConf offerings.