About Alumni Ventures
Alumni Ventures is one of the world's most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,600+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, Manchester NH, London and Tokyo we're rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.
We believe our best work happens when we're together. AV operates as a 5-day-a-week, in-office culture because collaboration, mentorship, and shared momentum matter.
About This Role
As a Community Relations Associate at Alumni Ventures, you'll play a vital role in supporting our investor community while gaining hands-on exposure to venture capital, startup investing, investor relations, and fund operations. This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing Partners, Community Managers, and cross-functional teams to support fundraising initiatives, investor engagement activities, and operational processes.
While prior venture capital experience is not required, successful candidates are often interested in investing, entrepreneurship, startups, financial markets, or business strategy and are excited to learn about the venture capital ecosystem.
What You'll Do
Investor & Community Support
- Serve as a day-to-day point of contact for prospective and existing investors.
- Respond to investor questions through email, phone, webinars, events, and other communication channels.
- Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
- Help individuals navigate Alumni Ventures' offerings, processes, and community experience.
Investor Support and Community Operations
- Build strong relationships with investors, community members, and internal stakeholders.
- Deliver a high-touch, service-oriented customer experience across the investor journey.
- Anticipate needs, identify issues, and help resolve questions with professionalism and empathy.
- Support investor onboarding and ongoing engagement efforts.
Partner Support & Operations
- Collaborate closely with Managing Partners, Community Managers, and senior leaders.
- Support fundraising initiatives, fund operations, club programs, and syndication activities.
- Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
Data, Reporting & Process Improvement
- Track engagement activity, investor interactions, and key business metrics.
- Help maintain clean and accurate data in HubSpot and other internal systems.
- Support reporting for Community Managers, Partners, and leadership.
Required Qualifications
- 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
- Effective written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and follow through consistently.
- Interest in learning about investing, venture capital, financial markets, startups, or related business topics.
Preferred Qualifications
- Experience using HubSpot, Salesforce, or similar CRM platforms.
- Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries.
- Experience coordinating projects, events, webinars, or operational workflows.
All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer.